Dear Members of Girl Scouts of Desert Southwest Council,
I am writing to update you firsthand on a number of changes here in your Council as we continue to move toward full alignment with our national movement and 112 federated sister Councils, as required by our Charter with Girl Scouts of USA.
Before I begin with our changes, let me say up front, that change is usually messy. How many of you have ever remodeled or painted a room and had to move all the furniture. It’s a huge headache and stress, and often times you do not see readily the benefits of the change. I am thinking here of replacing plumbing and electrical in a house-you know you have a better structure but it painful not to see that money in use by just looking. Well, that’s a lot like this change feels, it is messy and painful but going forward we will be so much stronger and able to better serve our girls and adults!
First, we are excited to announce that we are moving toward a central call center, where everyone in the jurisdiction will be able to reach us in person with a “live” person responding at a 800 number to be released within the next several weeks. Those customer care staff will be Danielle Mulheron, while two other positions are currently vacant. Once we have a firm date for the start of this central call center we will notify everyone through a special announcement.
Our membership team is reorganized to provide increased communication and customer service to all of our members, service units and troops. As of March 1, 2019, we will have staff that our membership specialist/recruiters who will be out introducing and marketing Girl Scouts to educational facilities, businesses, social groups etc. Troop leaders and Service Unit teams will be supported by a team of Troop and Service Unit support specialists, whose job will be to be sure you are connected to the council in terms of training, conflicts, members, programs etc. We will also have a dedicated staff person whose only job is as a NEW troop support specialist, Sarah Gonzalez, assuring that our new troops have all the resources, like VTK-Volunteer Toolkit Training, they need to be a successful troop. Our director of volunteer experiences will remain Monica Jasso.
Additionally, we have three new regional directors, Iris Maraboto, Veronica Soto and Sheena Green, whose primary role is to build and develop membership and strong program offerings within their regions. They will work closely with a new STEM director to be hired and Leslie Worden, who remains our Director of Outdoor program and camping. Finally, Andrea Mullin, is our new Director of Product Program & Sales.
Our council leadership team will consist of Patti Gonzalez as our Chief Operations Officer/IT, Melissa Atkins Wardy as our Chief Development Officer, and Ileana Martinez as Chief Marketing and Communications Officer.
We appreciate your assistance, support and patience while our staff pivot to their new positions starting this week and onward and hope you will notice the difference in the level and quality of customer service you are provided and deserve as a member of Girl Scouts of Desert Southwest.
As always, if you have any questions, concerns or comments please let us know. I can be reached at email@example.com.
Yours in Girl Scouting,
Helen Wronski-Interim CEO